Return & Refund Policy

Last Updated: September 2026

At Wristo, we are committed to providing quality watches and excellent customer service. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. 30-Day Return Policy

We offer a 30-day return policy for eligible items.

To qualify for a return, your item must:

• Be unused and unworn.
• Be in the same condition as received.
• Be in its original packaging.
• Include all original accessories and contents.
• Include your order number or proof of purchase.

Returns requested after 30 days from the date of delivery may not be accepted.

2. Return Shipping

For returns requested within the 30-day return period for reasons other than receiving a damaged, defective, or incorrect product, the customer is responsible for all return shipping and delivery costs.

Wristo is not responsible for the cost, loss, damage, or delay of an item while it is being returned by the customer.

We recommend using a tracked shipping service and keeping proof of shipment until the return has been completed.

If the item received is damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide the appropriate instructions.

3. Non-Returnable Items

We may not accept returns for:

• Watches that have been worn or used.
• Products damaged after delivery due to misuse or improper handling.
• Products returned without their original packaging or required accessories.
• Products that have been modified or altered.
• Products that do not meet our return eligibility requirements.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible.

To help us review the issue, you may be required to provide:

• Your order number.
• A clear description of the issue.
• Clear photos showing the watch and the reported issue.
• A clear video showing the watch and its condition.
• Photos or video of the original packaging where relevant.

The photos or video should clearly show the reported issue and the condition of the product.

Wristo will review the information provided to determine whether the issue appears to have been present upon delivery or resulted from misuse, accidental damage, alteration, or improper handling after delivery.

If the issue is approved, Wristo may provide an appropriate solution, which may include a replacement, repair, or refund where applicable.

5. Proof of Condition

For damage, defect, or incorrect-item claims, Wristo may request photo or video evidence before approving a return, replacement, or refund.

If sufficient evidence is not provided, or if the product shows signs of use, misuse, accidental damage, unauthorized modification, or improper handling after delivery, the return, replacement, or refund request may be declined.

6. Return Authorization

All returns must be approved by our customer support team before being shipped back.

Please contact our support team before sending any product back. If your return is approved, we will provide the return instructions and return address.

Returns sent without prior authorization may not be accepted.

7. Exchanges

If you would like to exchange your watch, please contact our customer support team.

Exchanges are subject to product availability and approval under our return conditions.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to follow the applicable return procedure.

9. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, it will be processed using the applicable payment method.

Please note that the time required for the refund to appear in your account may vary depending on your bank, payment provider, or payment method.

Return shipping and delivery charges may not be refundable where the customer is responsible for the return.

10. Cash on Delivery Orders

For Cash on Delivery (COD) orders, any approved refund will be handled according to the refund arrangements confirmed by our customer support team.

Additional information or payment details may be required to process an approved COD refund.

11. Refund Exceptions

A refund, return, or replacement may be declined if:

• The product has been used or worn.
• The product has been damaged after delivery through misuse or improper handling.
• The product has been altered or modified.
• Original packaging or required accessories are missing.
• The return is requested after the 30-day return period.
• The product does not meet the conditions of this Return & Refund Policy.
• Sufficient evidence is not provided for a damage, defect, or incorrect-item claim.

12. Policy Updates

Wristo may update this Return & Refund Policy from time to time to reflect changes to our business, services, or applicable requirements.

Any updated version will be published on this page and will apply from the date it is posted.

13. Contact Us

For questions regarding returns, refunds, exchanges, damaged products, or incorrect orders, please contact our customer support team through the official Wristo contact information provided on our website.

We appreciate the opportunity to assist you and ensure you have a positive experience with Wristo.